📍 Melbourne | Hybrid - Carlton office ~2 days per week

Full-time but open to 4 days Pro-Rata to make this role an option for those who can't do 5 days

Own the operational backbone of a fast-moving HR tech startup. Real scope, real equity, mid-July launch incoming.

SeenCulture is a feedback platform that helps leaders understand how they are actually experienced by the people they work with - not through a performance review or a personality test, but through candid, de-identified perspectives that surface hidden strengths and real perception gaps. Think Moneyball for work teams.

Techstars Sydney 2023. A$1.5M raised. Customers include Atlassian and Culture Amp. A new product release is in build and a mid-July launch is the target. The team is small and moving fast. This is the hire that builds the operational layer the next phase of growth needs.

The role

SeenCulture has traction, a product in build, and a PLG motion being activated. What it does not yet have is someone who owns operations end-to-end.

That is this role. You will own the customer pipeline from handoff to onboarded account. You will build the internal context layer so decisions do not disappear into Slack. You will bring the CRM and product analytics into one unified system built with AI. You will build and run the operating rhythm of a company growing faster than its current infrastructure.

This is not a support function. You are building a function from scratch - with real scope, founder-level access, and equity to match the moment.

The AI-native part is not optional. You build with Claude and automation tools by default. That is how this role works at the pace it needs to.

What you'll do

• Own customer operations from pipeline handoff to onboarded account - proposals, contracts, onboarding, and ongoing account management

• Build and maintain the internal context layer: decisions made, directions taken, reasoning captured and findable

• Bring CRM and product analytics into one unified system built with AI

• Partner with Simon (fractional Growth and Product Lead) on feedback loops, UAT, and release coordination

• Run the back-of-house: tooling, vendor management, finance ops, contracts admin

• Build the operating rhythm that holds pace without creating new bottlenecks

What we're looking for

• At least a year in an early-stage startup in an operational or generalist role - in the current AI environment, not three years ago

• AI-native by default: you build with Claude and automation tools, you know what a Skill is, and you can deploy one without being shown how

• Strong written communication - you edit your own work and do not need things repeated

• Low ego. You care about the work, not about being seen to do it

• Comfortable holding context across fast-moving, messy systems

• Commercially curious - you understand customers and what makes a startup grow

What's on offer

• $90,000 - $110,000 base + 12% superannuation

• ESOP - 4-year vesting, 1-year cliff. Early-stage equity at a moment when it actually matters

• Hybrid working from Carlton with Nikki (and Bella) ~2 days per week, flexible otherwise

• Real scope to grow into a senior functional role as SeenCulture scales - shaped by where your strengths sit

• Mid-July product launch - you would be building this from the inside

👉 Apply now - Shine a light on untapped potential.

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