Client Experience & Enablement Partner
Help teams move from “AI-curious” to confident users. Join Pathfindr to embed AI into everyday workflows and uncover real opportunities to reshape how Australia works.
Client Experience & AI Enablement Partner
Location: Australia-based (ideally Sydney, Brisbane, or Melbourne) | The Melbourne Team have moved into an awesome new office at 180 Flinders Street and work in a Hybrid environment.
Just a quick note: We're still accepting applications, but we do have candidates currently in interviews. This means feedback or updates might take a little longer as we work through that process. Rest assured, every applicant will receive an update.
Be the reason clients say:
“That was the smoothest handover I’ve ever had.”
And then:
“I can’t believe how much we’re using AI already.”
We’re looking for someone warm, sharp and deeply curious about AI to own the enablement phase of our client journey. You’ll take a smooth hand-off from our onboarding crew and become each client’s go-to AI expert - spotting gaps in their workflows, embedding new practices, and keeping every agreed outcome on track.
This is a high-touch, fast-moving role that blends consulting, training and success management. You’ll work closely with our AI Training Lead and Delivery team, acting as the day-to-day driver of value inside our accelerator program.
You don’t need to code - but you do need to love people, communicate brilliantly, and get a kick out of helping others win.
What you’ll do
- Take full ownership once onboarding is complete - maintain momentum, clarity and confidence for every client.
- Diagnose gaps in each organisation’s AI usage, processes and policies, then build practical action plans.
- Embed AI tools and workflows inside real projects, measuring adoption and impact along the way.
- Track milestones, surface risks early and keep all stakeholders informed through crisp comms.
- Collaborate with consultants and delivery leads to refine playbooks and create new enablement assets.
- Stay relentlessly curious - you’ll be learning across LLMs, no-code stacks and emerging AI tooling every week.
What we’re looking for
- 2-5 years in consulting, customer success, learning and development or similar delivery roles.
- Proven facilitator - comfortable running workshops, steering projects and corralling busy calendars.
- Genuine passion for AI and its possibilities (expertise can be built on the job).
- People-first mindset - you ask smart questions, listen actively and celebrate client wins.
- Ability to cut through complexity, spot patterns and turn insight into clear next steps.
- Thrives in fast-paced, ambiguous environments and takes initiative without waiting for direction.
Why this role matters
- Clients arrive energised but often overwhelmed - you make AI feel achievable and valuable.
- Your work drives tangible outcomes, not just presentations - you’ll see real change happen.
- You’ll be central to our delivery engine, building repeatable success stories that scale with us.
How to apply:
Hit apply and you'll be prompted to send us a short 2-3 minute video covering:
- Why this role excites you
- What makes you a great fit
- A quick example of how you’ve used AI to solve a problem or save time
Don’t overthink it - we’re not looking for polish, just curiosity, initiative and energy.
Why Pathfindr?
We’re one of Australia’s most recognised and fastest-growing AI teams – named to the AFR Most Innovative list in 2024.
We work across ASX-10 giants, government, and mid-market orgs – helping them move fast and build real capability with AI. You’ll grow quickly, do meaningful work, and be surrounded by a smart, generous team.
Let’s change how Australia works with AI – and have fun doing it.
- Department
- Pathfindr
- Locations
- Melbourne
- Remote status
- Hybrid
