Client Experience & AI Enablement Partner

Location: Australia-based (ideally Sydney, Brisbane, or Melbourne) | The Melbourne Team have moved into an awesome new office at 180 Flinders Street and work in a Hybrid environment.

Just a quick note: We're still accepting applications, but we do have candidates currently in interviews. This means feedback or updates might take a little longer as we work through that process. Rest assured, every applicant will receive an update.

Be the reason clients say:
“That was the smoothest handover I’ve ever had.”
And then:
“I can’t believe how much we’re using AI already.”

We’re looking for someone warm, sharp and deeply curious about AI to own the enablement phase of our client journey. You’ll take a smooth hand-off from our onboarding crew and become each client’s go-to AI expert - spotting gaps in their workflows, embedding new practices, and keeping every agreed outcome on track.

This is a high-touch, fast-moving role that blends consulting, training and success management. You’ll work closely with our AI Training Lead and Delivery team, acting as the day-to-day driver of value inside our accelerator program.

You don’t need to code - but you do need to love people, communicate brilliantly, and get a kick out of helping others win.

What you’ll do 

• Take full ownership once onboarding is complete - maintain momentum, clarity and confidence for every client. 
• Diagnose gaps in each organisation’s AI usage, processes and policies, then build practical action plans. 
• Embed AI tools and workflows inside real projects, measuring adoption and impact along the way. 
• Track milestones, surface risks early and keep all stakeholders informed through crisp comms. 
• Collaborate with consultants and delivery leads to refine playbooks and create new enablement assets. 
• Stay relentlessly curious - you’ll be learning across LLMs, no-code stacks and emerging AI tooling every week. 

What we’re looking for 

• 2-5 years in consulting, customer success, learning and development or similar delivery roles. 
• Proven facilitator - comfortable running workshops, steering projects and corralling busy calendars. 
• Genuine passion for AI and its possibilities (expertise can be built on the job). 
• People-first mindset - you ask smart questions, listen actively and celebrate client wins. 
• Ability to cut through complexity, spot patterns and turn insight into clear next steps. 
• Thrives in fast-paced, ambiguous environments and takes initiative without waiting for direction. 

Why this role matters 

• Clients arrive energised but often overwhelmed - you make AI feel achievable and valuable. 
• Your work drives tangible outcomes, not just presentations - you’ll see real change happen. 
• You’ll be central to our delivery engine, building repeatable success stories that scale with us.

How to apply:

Hit apply and you'll be prompted to send us a short 2-3 minute video covering:

1. Why this role excites you
2. What makes you a great fit
3. A quick example of how you’ve used AI to solve a problem or save time

Don’t overthink it - we’re not looking for polish, just curiosity, initiative and energy.

Why Pathfindr?

We’re one of Australia’s most recognised and fastest-growing AI teams – named to the AFR Most Innovative list in 2024.

We work across ASX-10 giants, government, and mid-market orgs – helping them move fast and build real capability with AI. You’ll grow quickly, do meaningful work, and be surrounded by a smart, generous team.

Let’s change how Australia works with AI – and have fun doing it.